Frequently Asked Questions

You may place the items of your choice in your shopping cart. Click on your shopping cart and then click on 'order'. When you scroll down you will see the option for discount codes to the left of the total amount. Click on 'apply' and the discount will be calculated.

Check if there are no typing errors. When you click on 'apply' the discount code will be processed.
Look carefully at the conditions of your discount code, some codes are for example only valid for spending a certain amount or are not valid for discounted items.

It is not necessary to cancel your order, we will gladly settle the discount for you afterwards. You may e-mail your order number and the discount code to [email protected]. We will credit this amount.
If you have chosen to pay afterwards, you will receive an adjusted invoice by e-mail. If you have chosen iDeal, we will pay the amount back to you within a few working days.

Do you have an item in your shopping basket that has been reduced in price? If so, our system does not allow you to enter the coupon code (as soon as you do, the item prices return to their original value). Of course you are entitled to both! We can settle the voucher manually for you. You will then initially pay the full amount with the sale prices. Send an email to [email protected] with your new order number and the code of your voucher and we will refund the value of your voucher.

When shopping online, it is helpful to know what size to order. We recommend that you choose the size based on the height of your child, not on the age that some brands have. For example: size 164 will be suitable for a child of +/- 164 cm tall.

If you choose an online payment method, we will receive your payment immediately after successful processing of your order. Transactions with credit cards are processed securely; for the processing of these transactions we use the Ogone internet cash register. You can recognise a secure website by the padlock at the bottom of your screen during payment. We offer the following online payment methods:

• iDEAL, online payment through: ABN AMRO, ING, Rabobank, ASN Bank, bunq, Handelsbanken, Knab, Moneyou, Regiobank, Revolut, SNS Bank, Triodos, Van Lanschot.
• Billink - postpayment (Netherlands only) (please note: if you return an order at our expense, you will receive a voucher and you still have to pay the bill to Billink. If you do not want this, please choose for return at own expense)
• Klarna - retrospective payment (note: when returning at our expense, you will receive a voucher and you still have to pay the bill to Klarna. If you do not want this, please choose for return at own expense)
• Credit card: we accept MasterCard, Visa, American Express
• Bancontact
• Belfius
• KBC
• SOFORT Banking
• Paypal account
• Giropay
• A gift or credit voucher, issued by nowaymonday.com (enter the code at the discount code option)

When using an offline payment method, it may take a few working days before we receive your payment. Because your order will only be processed after we have received your payment, you should take into account a longer delivery time. Our account number is NL47 INGB 0005 3015 82 our BIC is INGBNL2A.

Each completed order is finally confirmed by e-mail with an order confirmation. It is therefore important that you enter your e-mail address correctly! The order confirmation by e-mail is not a proof of payment, but indicates that the order procedure was successful and that we have received your order.

With Billink/Klarna you pay afterwards, so you only pay for the items you want to keep.

Klarna:

1. Shop your favorite products and place them in your shopping cart;
2. Fill in your personal details and continue;
3. In the payment section choose Klarna;
4. Complete the order (note: you will receive a verification code via SMS which you must enter on the payment page) and you have paid;
5. We will start processing your order;
6. After sending the order Klarna will also send you a digital payment slip. The 14 or 30 day payment period starts when you receive the products. This means you can take your time to try and experience your product(s);
7. If you have decided to keep the products, you can easily pay for your order via the Klarna app. With one push of a button you can pay your Klarna invoice with iDeal.

Billink:

1. Shop your favorite products and place them in your shopping cart;
2. Fill in your personal details and continue;
3. In the payment section you choose Billink;
4. Complete the order and you have paid;
5. We will process your order;
6. After a few days you will receive an invoice by e-mail which you can pay. The current amount can always be found in the Billink app.

No problem, we can still do this for you. Do you have an account? Then you can log in and go to your account and see your orders. When you open the most recent order you will see that you can still complete the payment.

Don't have an account? Please send an email to [email protected]. We will email you a payment link and as soon as it is paid your order will be processed.

The payment was probably completed too early. With Klarna you are linked to the payment page of Klarna itself, only when this is fully completed the order will be placed.
You can still do this. Do you have an account? Then you can log in and go to your account to see your orders. When you open the most recent order you will see that you can still complete the payment.
Don't have an account? Please send an email to [email protected]. We will email you a payment link and as soon as it is paid your order will be processed.

Unfortunately, we do not yet have any gift packs. However, in the future we hope to be able to offer this in the webshop. 

We ship your order (order placed before 1pm on working days) the same day, so you get your package as soon as possible. This makes it difficult to change or cancel an order. But of course we will always try to see what is possible. Please call us at +31495745648 and we will see what options are available.

We aim to dispatch all orders placed before 1pm on a working day. You will receive an e-mail confirmation once we have received your payment and as soon as your order is shipped. Orders placed around the holidays and/or weekends may have a longer delivery time.

The standard shipping costs for the Netherlands, Belgium and Germany are € 3,95 per order and free from € 20,-.
Shipping to other countries is only possible on special request. The shipping costs will be calculated in advance by us and communicated to you as a customer.

All items we sell online are in stock and available from our warehouse at the time they are put online. However, it can happen that different customers place an order at the same time. It may therefore occasionally happen that a product is sold out.

At the moment we ship standard to the Netherlands, Belgium and Germany.
Delivery to other countries is only possible on special request. The shipping costs will be calculated in advance by us and communicated to you as a customer. Please send an email to [email protected] and we will look into the possibilities.

All items we sell online are in stock and available from our warehouse at the time they are put online. However, it can happen that different customers place an order at the same time. It may therefore occasionally happen that a product is sold out. Should this happen, we will send you an email and the item will be credited.
If you have not received an email about this, please contact us. We will be happy to help you!

If you do not want the package delivered to your home because you have to work that day, for example, you can choose to have it delivered to a collection point. Under shipping method, choose 'Pick up at pick-up point' and select the pick-up point of your choice. You will receive an e-mail when the parcel is ready for you there.

Unfortunately, our office is not accessible to consumers. There is not always someone present, and in addition you have no proof that the package has been handed over to you.

If the T&T is not clear or incorrect, please contact us. We will then start an investigation and will keep you informed by e-mail.

We contact the carrier's depot and inquire about the delivery. By means of the GPS signal it is possible to determine with a high degree of certainty where a parcel was delivered. We also inquire with the driver who made the delivery. There are several other means that can be used to trace a delivery. The investigation takes a few working days up to a week, unfortunately we cannot do anything about this. We will keep you informed about the status of the investigation.

Unfortunately, it is not possible to hand in a return package at our office, this can only be done by post. There is not always a person present at our office and you have no proof that the parcel has been returned.
We do have a parcel post box at the gate by the road. If your parcel fits in it, you can leave it in the parcel letterbox.

You can return your order in several ways, please read the options below.

Would you like to exchange an item for a different size or would you prefer to order a different item? Then you can choose this method. You can send us your products free of charge and we will give you a voucher for the amount you sent back, which you can use in our webshop. How does this work?

1. Log in to your account on www.nowaymonday.com
   If you do not have an account, go to step 7 and print out the return label.
2. You will end up on a page where you can see your recent orders. Then click on "view" next to the order of which you want to return items.
3. You will now see the overview of the order in question. Here you can click on the 'return items' button at the bottom right to create the return.
4. You are redirected to a page where you can set up the return. The first step is to indicate which items are to be returned. You can do this by indicating the number in the drop-down menu. Items that you want to keep, should be set to 0.
5. The next step is to indicate why you are returning the items in question. At 'reason' and 'action' you can choose from the return reasons and return actions (if you make use of return at our expense, the return action is a voucher).
6. Then click on 'send' at the bottom right.
7. Then print a DHL return sticker. Go to the site of Go Parcel where you can enter your return order and print the return label. You do not need to include a form with the articles. On the basis of the return label we can find your order.
8. You can hand in the parcel at a DHL service point.

If you do not wish to receive a voucher, you can opt to return the package at your own expense. You will have to bear the direct costs of returning the goods. Because we need to know who sent the return, the invoice must be printed and attached (this can be found in your e-mail).

You must return the goods or hand them over to us without delay and in any event no later than 14 days from the day on which you communicate your decision to withdraw from the contract to us. You are in time if you return the goods before the period of 14 days has expired. 
Within 14 days of receiving the goods from us, you will receive a refund of the purchase price in the same manner in which you paid for the goods. 
You can send your package together with a printed invoice to:

No Way Monday (Van Gennip Textiles B.V.)
Returns department
Celsiusstraat 24
6003 DG Weert
The Netherlands

You can choose to return at our expense, so the return costs are free. You will receive a voucher for the returned amount that you can use for your next order.
If you choose to return at your own expense, then you must choose a parcel service. For the current costs you can visit the site of this parcel service.

If, for example, you ordered the wrong size or colour, you may return the item and place a new order with the correct article.

For returning items with a fixed discount, the same rules apply as above. Different rules apply during a stacking discount. If you return an item during the stacking discount period, the discount will be recalculated for the total number of items returned. The difference will be refunded to your bank account (when returning at own expense) or by means of a gift voucher (when returning at No Way Mondays expense). If you would like to order an article in another size, you can do this through the webshop. The discount will depend on the number of items you ordered again (the number of items you ordered before will not be taken into account).

As soon as we have processed your return, you will receive an e-mail from us. We will also notify Klarna/Billink and they will send you an adjusted invoice within a few working days.
If you have not kept anything, the account will be closed.

If you have received an e-mail from us that your return has been processed, it may take a few working days before you receive the modified invoice. If you have not received the correct invoice after 5 working days, please let us know and we will sort it out for you.

Have you not yet received an e-mail that your return has been processed? Please check, via your t&t code, if your return has already been delivered to us. If it has been delivered it can take 3-4 working days before it is processed.
If it has not yet been delivered, please contact us (if you returned at our expense) or the parcel service of your choice (if you returned at your expense).

We can be reached from Monday to Thursday from 09:00 to 17:00 and on Friday from 09:00 to 15:00.
By phone or e-mail +31 (0)495-745648 / [email protected]

What a pity that a complaint has arisen. Unfortunately it is not possible to complain directly to us. It is best to report to the shop or web shop where you bought the item. They will assess the complaint.

Of course this should not have happened, sorry about that. Within 5 days you may e-mail your order number, article number and size to [email protected]. We would also like to receive a picture of the complaint, so we can look at it with you.
You may expect a substantive response within a few working days.

All our products come with the legal guarantee. Legal guarantee means that a product is or should be what the consumer may reasonably expect from it. Is your order damaged or defective or are you not satisfied with an item and do you think you are entitled to a warranty? Then please contact us. You can email us at [email protected] or call +31 (0)495-745648.

What a pity that something is wrong. You may e-mail your order number, article number plus the size to [email protected]. We would also like to receive a picture of the complaint, so we can look at it with you.
You may expect a substantive response within a few working days.