General terms & conditions
1. INFORMATION ABOUT US
This website is operated by Van Gennip Textiles B2C B.V. ("we") and the goods you purchase will be delivered by us. We are registered with the Chamber of Commerce in the Netherlands under number 83536493 and are located at Celsiusstraat 24, 6003 DG Weert, the Netherlands.
Our VAT number is NL862908073B01.
You can contact us by e-mail at [email protected], by telephone at + 31 495-745648 or write to us at the above address.
2. YOUR PERSONAL DATA
You can place an order for goods offered for sale on this website by following the instructions on the screen after clicking on the product you wish to purchase. You will have the opportunity to check your order and correct any input errors, until you place your order by clicking on the "Purchase" button. By clicking on "Buy" your order is placed.
We will confirm receipt of your order by sending an automatically generated e-mail accepting your order. With this e-mail the contract is concluded.
The contract only relates to the specific goods mentioned in our confirmation e-mail of our acceptance of your order. Please read and check these details in this email to ensure that they are correct.
If the details in the confirmation email are not correct, or if you are not satisfied with the details in the email, please contact us at [email protected].
The contractual language is Dutch.
Where we accept your order, we have a legal obligation to supply goods which comply with these terms and conditions.
4.PRICES AND SHIPPING COSTS
Information on this website relating to prices is subject to change by us without notice. The prices displayed at the time of ordering are the applicable prices.
Occasionally an error may occur and goods may be incorrectly priced. In this case, we are under no obligation to supply the goods (based on this incorrect price).
We will either cancel your order and refund the price, or we will contact you to ask if you wish to proceed with the order (based on the correct price). If we are unable to contact you, or if you do not wish to proceed with the order (based on the correct price), we will cancel your order and refund the price you have already paid. Where the correct price of the goods is less than our stated price, we may (at our discretion) proceed with your order and charge the lower amount on dispatch.
Unless otherwise stated, all prices are inclusive of VAT (where applicable) but exclusive of shipping costs. Shipping costs can be viewed in the FAQs under the heading shipping. These will be notified to you separately before you place your order, which will also be confirmed by e-mail.
5. AVAILABILITY AND DELIVERY
Information on this website regarding availability is subject to change without prior notice. We cannot guarantee the continued availability of the products on this site. All orders are subject to current availability at all times.
We deliver to the Netherlands, Belgium and Germany. We will deliver the goods ordered by you to the address you provide to us when you place your order on this site.
Delivery will be made according to the information on the product pages once your order has been accepted.
We will make reasonable efforts to deliver the goods on the agreed date. If no date is indicated, we will deliver the goods within 30 days from the day you placed your order and it was accepted by us.
In the event of unforeseen circumstances (for example, adverse weather conditions, unforeseeable delays due to traffic jams, road works, diversions or mechanical breakdowns), we may not be able to deliver the goods within these times and we shall not be liable for any delay or failure to deliver the goods if the delay is caused wholly or partly by such circumstances. In the event that a delivery does not take place, we will agree an alternative delivery date with you.
We are also not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the goods. It is your responsibility to contact the carrier regarding any goods that could not be delivered because you were unavailable.
Payment of goods must be made in accordance with the procedure described on the "Shipping and Payment" information page.
Without limiting your right of withdrawal under Section 7, you may return the product to us, e.g., if the product is not the one ordered, it is damaged or the quantity delivered is incorrect.
If goods are delivered with visible transport damage, you must - if possible - report this damage immediately to the delivery person and contact us as soon as possible. Failure to make a complaint or contact us shall not affect your statutory rights and their enforcement, in particular with respect to your statutory warranty rights. However, you then help us to enforce our own rights against the freight carrier or the transport insurance company.
As soon as we have confirmed the defect or other problem, we will
- provide a full refund
- provide a full refund for damaged goods if within a reasonable time after the sale; or
- at your option, repair or replace the goods at our expense (including the cost of postage) unless this is impossible or disproportionately expensive. In this case you will receive a refund of the amount already paid for those goods.
We will notify you of the refund within a reasonable time. We usually process the refund request as soon as possible and in any case no later than 30 days after the refund confirmation via e-mail for damaged or defective products.
Purchased products remain our property until paid for in full. Once the goods have been delivered to you or a third party designated by you, you bear the risk and are liable accordingly.
Unless otherwise expressly agreed in the following, the statutory regulation of liability for defects shall apply.
The above limitations and shortened time periods shall not apply to claims based on damage caused by ourselves, our legal representatives or agents:
- in the event of damage to life, limb or health
- in case of intentional or grossly negligent violation of duty and in case of bad faith
- in case of breach of essential contractual obligations, the fulfilment of which is indispensable for the proper execution of the contract and on which the other party to the contract may normally rely (cardinal obligations)
- within the framework of a given guarantee, insofar as agreed.
If any provision of these General Terms and Conditions is invalid or unenforceable, this shall not limit the effect of the other provisions.
We may change or modify these Terms and Conditions over time without notice. Please check our website regularly to see which Terms and Conditions are currently applicable.
11. APPLICABLE LAW
These Terms and Conditions are governed by Dutch law. Any agreement for the purchase of goods on this website and any dispute arising in connection therewith shall also be governed by Dutch law.